# Policies & Customer Information

Welcome to Ranchi Furniture Hub. This page outlines important information regarding orders, payments, delivery, installation, warranties, returns, refunds, promotional offers, and customer responsibilities. By placing an order, using our website, or engaging with our services, you agree to the policies outlined below.

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# Terms & Conditions

Ranchi Furniture Hub strives to provide accurate product information, pricing, specifications, and availability. However, errors may occasionally occur. We reserve the right to correct any inaccuracies and update information without prior notice.

Product images, dimensions, descriptions, and specifications are intended for reference purposes. Minor variations may occur depending on materials, manufacturing processes, and display settings.

By placing an order, customers confirm that all information provided is accurate and complete.

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# Orders & Payments

For ready-made furniture, a minimum advance payment of 25% may be required to confirm an order. The remaining balance must be paid before or at the time of delivery, depending on the product and order type.

Accepted payment methods may include:

* UPI

* Bank Transfer

* Debit Cards

* Credit Cards

* Cash Payments (where applicable)

Payment terms may vary depending on product category, customization requirements, and promotional offers.

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# Custom Furniture Orders

Custom furniture projects involve design planning, material procurement, labor scheduling, and manufacturing commitments.

For custom furniture orders, the standard payment schedule is:

* 50% Advance Payment at Order Confirmation

* 30% Payment During Production

* 20% Payment Before Delivery and Installation

Production will begin only after receipt of the required advance payment.

Customers are encouraged to carefully review all measurements, designs, materials, finishes, colors, and specifications before approving production.

Once production begins, changes to:

* Design

* Size

* Material

* Finish

* Color

* Hardware

may result in additional charges and revised delivery timelines.

Where Ranchi Furniture Hub conducts site measurements, measurement responsibility remains with Ranchi Furniture Hub. If measurements are supplied by the customer, the customer remains responsible for their accuracy.

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# Returns & Refunds

Customers are encouraged to inspect products carefully at the time of delivery.

Visible damages, manufacturing defects, missing parts, or major quality concerns should be reported immediately or within 48 hours of delivery.

Returns and refunds may be approved in cases involving:

* Significant manufacturing defects

* Major shipping damage

* Incorrect products delivered

* Missing essential components

Minor issues such as small scratches, hardware adjustments, alignment corrections, or repairable defects may be resolved through repair or service instead of replacement.

Returns based on personal preference, change of mind, incorrect measurements provided by the customer, or misuse may not be eligible for return or refund.

Custom furniture orders are generally non-returnable.

Approved refunds are typically processed within 7–14 business days.

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# Cancellation Policy

Orders may be cancelled before production or dispatch begins.

Where production has not started, customers may receive a refund after deduction of applicable transaction charges, design consultation fees, or other non-recoverable costs.

For custom furniture projects, once production has started, cancellation charges may be applied based on:

* Production progress

* Materials procured

* Labor costs incurred

* Project commitments already made

Cancellation charges may be up to 75% of the total order value depending on the stage of production.

If a customer refuses delivery after the product reaches the delivery location, applicable delivery and logistics charges may be deducted.

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# Delivery & Installation

Ranchi Furniture Hub currently serves Ranchi and selected nearby areas.

Delivery timelines vary depending on product availability, customization requirements, material availability, transportation conditions, and installation requirements.

Some ready-made products may be available for delivery within 24 hours, while other products may require additional time.

Custom furniture delivery timelines vary based on project complexity and production schedules.

Customers will generally be contacted before dispatch or delivery.

If a customer is unavailable at the scheduled delivery time, additional delivery charges may apply depending on the distance traveled and logistics costs incurred.

Free delivery may be available within Ranchi on eligible orders above ₹10,000.

Installation may be provided for selected products and services.

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# Warranty Policy

Warranty periods and coverage vary by product.

Customers should refer to the product description, quotation, invoice, order confirmation, or warranty documentation for specific warranty information.

Warranty may cover:

* Manufacturing defects

* Material defects

* Hardware issues

* Workmanship defects

Warranty generally does not cover:

* Normal wear and tear

* Water damage

* Fire damage

* Improper usage

* Customer modifications

* Accidental damage

* Improper maintenance

* Damage during relocation

For certain products, warranty coverage may require installation by Ranchi Furniture Hub or authorized personnel.

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# Cashback & Promotional Offers

Ranchi Furniture Hub may periodically offer cashback, rewards, discounts, promotional codes, and special offers.

Current cashback programs may include:

* Cashback credited approximately 120 days after successful delivery

* Cashback validity of up to 12 months from the credit date

* Cashback usage subject to minimum purchase requirements

Cashback may only be used for a portion of future purchases.

The maximum cashback redemption on a future order may be limited to 10% of the total order value.

For example:

* Cashback Balance: ₹1,000

* New Order Value: ₹10,000

* Maximum Cashback Usage: ₹1,000

Orders where cashback has been redeemed may earn cashback at a reduced rate.

Cashback:

* Cannot be exchanged for cash

* Cannot be transferred between customers

* May not be combined with certain promotions

* May expire after the stated validity period

Detailed offer terms may be provided separately through quotations, invoices, promotional materials, WhatsApp communications, or PDF documentation.

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# Product Variations & Photography

Furniture products may display minor differences compared to website images, catalog images, or digital renderings.

Variations may occur due to:

* Wood grain patterns

* Fabric textures

* Natural material characteristics

* Laminate finishes

* Lighting conditions

* Photography techniques

* Device screen settings

Such variations are considered normal and do not constitute product defects.

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# Privacy Policy

Ranchi Furniture Hub respects customer privacy.

We may collect information including:

* Name

* Phone Number

* Email Address

* Delivery Address

This information may be used for:

* Order processing

* Delivery coordination

* Customer support

* Warranty services

* Service communications

* Promotional communications

Customer information is not sold to third parties.

Customers may receive communications via phone, SMS, WhatsApp, or email regarding:

* Orders

* Deliveries

* Service requests

* Warranty support

* Promotional offers

Customers may opt out of promotional communications where applicable.

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# Limitation of Liability

Ranchi Furniture Hub's liability shall be limited to the value of the purchased product or service.

We shall not be responsible for indirect, incidental, special, or consequential damages arising from the use, installation, or ownership of products purchased from us.

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# Force Majeure

Ranchi Furniture Hub shall not be held responsible for delays or failures caused by events beyond reasonable control, including but not limited to:

* Natural disasters

* Floods

* Fires

* Strikes

* Transportation disruptions

* Supply chain interruptions

* Government restrictions

* Public emergencies

Delivery schedules and project timelines may be adjusted accordingly.

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# Contact Information

For questions regarding these policies, orders, deliveries, warranties, or support services, customers may contact Ranchi Furniture Hub through the contact information provided on our website.

Additional policy documents, quotations, warranty details, and promotional terms may also be provided separately through invoices, order confirmations, or PDF documentation.

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